1. Digital delivery process
- After successful payment, the buyer receives electronic confirmation and a link to the Own Manager buyer setup form.
- The buyer submits accurate business, branding, menu, tax and contact details and provides accessible asset links.
- We review the submission and contact the buyer if essential information is missing.
- The configured buyer package or access details are delivered electronically to the purchase email.
No physical product is shipped.
2. Expected delivery time
Purchase confirmation and setup instructions should be available shortly after successful payment. Customized delivery normally takes 3–5 business days after complete and usable setup details are received.
The delivery clock pauses while required information is missing or shared files cannot be accessed. Complex requirements outside the included package may require a separate scope, price and timeline. If we expect a material delay caused by us, we will notify the buyer.
3. When a refund may be available
Subject to applicable law and payment-provider rules, a full or appropriate partial refund may be approved when:
- The same order was charged more than once.
- The buyer cancels before digital access, setup work or customization has begun.
- We fail to deliver within 10 business days after receiving all required information, and the delay is primarily our responsibility.
- The delivered system has a material reproducible defect that prevents its core advertised use and we cannot provide a repair or reasonable replacement within 14 days after receiving sufficient diagnostic details.
- A refund or other remedy is required by applicable consumer law.
4. Situations normally not refundable
Where the law permits, a refund is normally not available for:
- Change of mind after digital delivery, access or customization has started.
- Delays caused by incomplete information, inaccessible files, lack of buyer response or repeated scope changes.
- Requests for features or services that were not included in the advertised package.
- Problems caused solely by unsupported buyer modifications, insecure credential handling, incompatible third-party changes or third-party service outages.
- Third-party costs paid directly by the buyer, such as domain, hosting, email or payment-processing charges.
5. Digital-content consent
Where applicable, checkout may ask the buyer to request immediate digital supply or setup work and acknowledge that starting performance can affect a statutory cooling-off or withdrawal right. Any mandatory right that cannot lawfully be waived remains available.
6. How to request a refund
Email growmedia2.0@gmail.com with the order ID, purchase email, reason for the request and relevant screenshots or error details. Requests should be made promptly, normally within 7 calendar days after delivery or discovery of the issue, unless applicable law provides a longer period.
We may first offer troubleshooting, repair, replacement or completion of the agreed delivery. Approved refunds are sent to the original payment method. Payment providers and banks may take additional processing time, commonly 5–10 business days after approval.
7. Chargebacks and disputes
Please contact us first so we can investigate and provide a refund, repair or delivery evidence where appropriate. This request does not remove the buyer’s right to use a lawful dispute process.